Business and Community Solutions is Building Your Workforce – From Within!

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Are there “champions” in your company or organization?

These are the leaders on the front line in customer service, the project managers whose teams meet challenges and exceed expectations, and the employees that everyone relies on.

These key people in your company continue to succeed and lead because you – as their employer – make an investment in their training, continued education and career development.

The division of Business and Community Solutions at Northeast Iowa Community College works with organizations to develop talent management strategies. Learning is a lifelong endeavor, and employers can build their own workforce from within by identifying talent and developing the skills and abilities of current employees.

Business and Community Solutions provides customized, innovative training programs in a variety of areas, including leadership and management. A new Leadership Academy offered this fall was created in partnership with the Honkamp Krueger & Co. affiliate, HKP, and focuses on developing the abilities of community members, according to educators and training professionals from NICC Business and Community Solutions.

“The Leadership Academy is a three-tiered program aimed to develop and optimize one’s leadership potential,” said Wendy Knight, executive director of NICC Business and Community Solutions. “We have very talented individuals in our community, and this three-tiered program builds upon the talent base that the region has already cultivated.”

Investing in professional development for employees can make a tremendous impact on the financial success of an organization. Companies that invest in training employees through NICC Business and Community Solutions see improved efficiency, productivity, morale and retention of employees.

Through NICC Business and Community Solutions training, organizations are growing their employees’ skills in leadership, human resources, communication, conflict resolution, sales and customer service. This career development approach propels real success stories; it’s a key reason why a front line supervisor advances to a department manager, and with advanced training may become a vice president and, on occasion, rise up the ranks to become a chief executive officer.

Training programs through the College aim to provide a cost-effective return on investment. State of Iowa funding through the 260F Iowa Jobs Training Program may be available to offset the cost of training for current employees.

Invest today by building employee talent through NICC Business and Community Solutions! We have a solid track record. From
2013-2014, more than 22,120 individual clients completed 39,014 Business and Community Solutions course registrations in areas such as healthcare, information technology, trades, advanced manufacturing and career development. In fact, 1 in 7 northeast Iowa residents aged 18-65 were served by NICC.

Learn more about the customized training options available for your organization’s workforce by contacting the NICC Business and Community Solutions team at or Wendy Knight at 563.557.8271, ext. 130.

Visit to take the lead in developing the talents of your employees!

NICC_Karen_JonesPrudential Invests in Employees through NICC

Training programs for Prudential employees through Northeast Iowa Community College (NICC) Business and Community Solutions provide a solid return on investment for several major reasons, says Karen Jones, the director of Customer Service for Prudential Retirement.

The NICC Town Clock Business Center in Dubuque is Prudential’s neighbor, and many of the training services the company needs for its employees are convenient, local and affordable. Another reason for this great match is the customized approach organizations receive from Business and Community Solutions professionals who design and deliver training programs.

“I think one of the best things about NICC training programs is the customization to what specific training an employer needs for its employees. The College is so employer-friendly and has a lot of expertise to fit our company’s needs,” Jones explained, who is a 17-year veteran employee on Prudential’s management team.

Jones was also an influential voice on the VETalent program’s selection of the College for its employee customer service training, an eight-week course which was developed for U.S. military veterans by Workforce Opportunities Services (WOS), Prudential Retirement and Northeast Iowa Community College.

“Approximately 31 of our customer service center employees have completed the VETalent program. Prudential has a long history of supporting veterans and veterans’ initiatives,” Jones said.

Prudential supports continuing education and professional development programs for its employees, at all levels of the organization.

“We routinely send our associates to training opportunities offered by Northeast Iowa Community College Business and Community Solutions. We’ve participated in the College’s Leadership Institute program and many half-day trainings,” she said. “I personally participated in the first tier of the Leadership Institute program.”

Cultivate professional development and integrate a lifelong-learning mindset for your company’s employees. Visit!

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